About the role
NOW HIRING FOR A FULL-TIME PARATRANSIT OPERATIONS MANAGER FOR AN IMMEDIATE JOB OPPORTUNITY
Job Title: Paratransit Operations Manager
Department: Operations
Reports to: Director of Operations
FSLA Status: Exempt
Job Description
All Transit is seeking an Operations Manager who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Paratransit Operations Manager is primarily responsible for but not limited to:
- Effectively manage on-time performance and driver availability.
- Effectively manage dispatch staff and dispatch supervisors.
- Effectively manage customer relations through both direct contact and client request.
- Identify, select, train and mentor location staff.
- Effectively and frequently communicate with location staff and support team members.
- Assist in overseeing safety processes to ensure compliance with company, contract and regulatory requirements.
- Contribute to maintaining the safety culture of the division.
- Maintain client contact routinely to meet or exceed expectations.
- Assist with conducting periodic departmental audits.
- Daily, weekly and monthly review of key operational metrics.
- Implement, promote and adhere to company policies and procedures.
- Participate in location labor and employee relations activities.
- All other duties as assigned.
Minimal Requirements
- Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
- The ideal candidate would have experience in scheduling and personnel management and training.
- Must be able to work independently and have strong written and verbal skills.
- Knowledge of the contractual obligations is a must to perform this job correctly.
- Experience managing a fast-paced environment.
During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that All Transit classifies as confidential.
Why Choose AMR?
AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.
GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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