About This Role
This Paramedic position supports the mission of the Crisis Center of Tampa Bay by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care, while ensuring a safe and hazard-free environment. The role involves being the first point of contact with the Crisis Center of Tampa Bay, safely transporting passengers, and utilizing a wide range of medical equipment and procedures.
Responsibilities
- Provide exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner
- Participate in the performance quality improvement (PQI) process and use data to improve services and outcomes
- Utilize medical equipment and procedures including, but not limited to cardiac monitor, 12 lead ECG interpretation, application and interpretation of EtCO2 devices, oxygen and suction devices, intravenous cannulation, administration of IV/IN/IM/PO/Nebulized medications, setup and monitoring of IV pumps, mechanical ventilators, application of CPR and ACLS procedures, and all other activities within the scope of a Paramedic
- Develop and utilize triage skills to provide optimal efficiency during calls
- Lift and move patients utilizing all safety protocols as required to provide optimum care
- Communicate with the receiving facility to receive medical direction and to provide critical information
- Act as team leader and take responsibility for unit management
- Discern deviations/changes in eye/skin coloration due to the patient’s condition and to the treatment given
- Provide quality patient care utilizing a thorough knowledge of protocols for all medical situations
- Assess, treat, and transport patients with appropriate techniques, resources, and equipment while maintaining the highest standard of patient care
- Assist and secure passengers as required
- Maintain radio communication with the Systems Status Controller and respond to calls in an expedited professional manner; follow predetermined route and/or daily manifest
- Ensure operational excellence by meeting or exceeding the following metrics: Average on-task time for a total call from beginning to end is 60 minutes or less; Average receiving facility turnaround time is 20 minutes or less
- Accurately complete the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient during the receiving medical facility or other location for purposes of records and diagnostics; include all insurance information for purposes of billing and reimbursement
- Communicate professionally and exhibit a positive demeanor with all individuals; strive to develop a strong working relationship with peers and those in the EMS system
