Package Liaison Handler

About This Role

This part-time role involves providing package management services to a luxury apartment building in Alexandria, VA, within the Washington, DC Metro Area. The handler will organize and maintain package reception rooms and locker systems, serving as a key point of contact for residents and property staff. The position suits a friendly, professional, organized, and customer-obsessed individual.

Responsibilities

• Build and establish an on-site presence within assigned properties by providing in-person and written support to residents with package-related questions or account inquiries
• Log recently-delivered packages into the property's package management system/software
• Deliver packages to resident doors or in-unit (60lbs MAX)
• Arrange and label packages on shelving so residents can locate them quickly and easily
• Identify and address aging or stale packages through physical audits and software review to maintain system accuracy
• Email correspondence through Gmail with on-site residents, property staff, and your manager
• Serve as a primary liaison between the property and Luxer One Support
• Deliver specific packages directly to residents' doors (60lbs MAX)
• Perform or troubleshoot lightweight maintenance on the locker/package room management system hardware and software as needed

Requirements

• At least 18 years old
• 1–2 years of customer service experience in a client-facing role
• Reliable transportation, such as a personal vehicle or access to public transit
• Comfortable and well adept using technology, including digital package management software, Google Suite, Apple Hardware/Software
• Strong organizational and independent problem-solving abilities
• Clear written and verbal communication skills
• Ability to perform regular physical activity, including lifting and arranging packages, some of which may be bulky, within legal guidelines and safely maneuver within storage areas
• Can lift up to but, not exceed 60 LBS
• Ability to sit and stand for extended periods if necessary
• Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols
• Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs
• Willingness to make-up for hours missed or cover shifts as needed

Benefits

• 401K with employer match
• Accrued PTO and 40 Hours of Sick Leave
• Employee Assistance Program
• Liaison Uniform and Equipment Provided
• Opportunities to advance as the program expands