About This Role
Overseeing a team of education counsellors, the Overseas Education Consultant leads efforts to achieve enrolment and revenue targets by guiding students through the university admissions process. This role involves managing the complete admission lifecycle for students seeking to study in various countries, ensuring ethical practices and high service standards.
Responsibilities
- Lead and manage a team of Overseas Education Counsellors to achieve assigned enrolment and revenue targets
- Guide students on course selection, university shortlisting, eligibility criteria, academic requirements, intakes, tuition fees, scholarships, and admission deadlines
- Oversee the complete admission lifecycle, including application preparation, document verification, application submission, offer letter follow-ups, offer acceptance, and enrolment
- Monitor team performance, lead conversions, follow-ups, application submissions, offer letters, and student enrolments
- Set daily, weekly, and monthly targets and ensure consistent achievement of team KPIs
- Handle complex student profiles, admission-related queries, parent concerns, and escalations
- Coordinate with universities, institutional representatives, and internal admission and visa processing teams to ensure timely application processing
- Monitor CRM usage, lead allocation, follow-up discipline, and data accuracy across the team
- Conduct regular team meetings, performance reviews, and productivity assessments
- Identify performance gaps and implement strategies to improve team productivity, conversion rates, and revenue
- Stay updated on university admission requirements, course availability, intake schedules, scholarship opportunities, and student visa requirements
- Ensure ethical counselling practices, transparent communication, and high standards of student service
- Prepare regular performance reports and communicate team progress, challenges, and action plans to management
Requirements
- Strong working knowledge of university admissions and application processes in the UK, Ireland, Canada, Australia, New Zealand, and the USA is mandatory
