Outsourced Vendor Management - Operations, SPX Express

Job Description

• BPO performance management & Issue resolution:
• Closely monitor daily BPO performance, take action internally & externally to achieve SLA Process daily/monthly booking to Vendors & resolve related BPO incidents in assigned areas.
• Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
• Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
• Vendor performance monitoring and control:
• Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality.
• Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.
• Contribute & process vendor evaluation with internal teams.
• Perform other duties as assigned by the company or direct manager from time to time.

Requirements

• Around 2 years of experience in workforce management or related roles.
• Solid communication and stakeholder management skills, both internally and externally.
• Data and SOP-driven, with strong problem-solving and decision-making abilities.
• Thrives in fast-paced settings, delivering results under pressure and within tight deadlines.
• A good team player with a continuous improvement mindset.
• Experience in vendor/3PL management is a plus.