Outside Sales Engineer

About This Role

This sales engineering role focuses on business development and sales activities within Kazakhstan, promoting Endress+Hauser's full range of products, solutions, and services. The position involves managing customer accounts, coordinating with partners, and expanding new business opportunities in various industrial sectors.

Responsibilities

• Fulfill complete range of sales and business development activities within the territory of Kazakhstan
• Sell the full range of Endress+Hauser products, engineered solutions, and services in a competent and professional manner
• Provide systematic and conscientious customer service with assigned customer account package
• Develop and support direct customers of Endress+Hauser International AG
• Support, develop, and coordinate Representative Partners (REP) to ensure sustainable business growth and market coverage
• Expand, develop, and support new customers and business opportunities
• Manage customer database, defining key targets and objectives through the E+H customer classification system, including assessment of actual versus available spend for Key Account, Top, and Regular classification customers
• Maintain customer matrix and customer allocation model to ensure clear account ownership, avoid internal competition within customer accounts, and maximize customer coverage and growth opportunities
• Proactively manage customer demonstrations, presentations, and commercial activities
• Share project and market intelligence with other functions and stakeholders
• Coordinate customer-related activities with Internal Sales Engineers, Service Engineers, Industry Managers, and other employees of Sales Office Kazakhstan to ensure effective execution of opportunities, projects, and customer requirements
• Coordinate commercial activities, opportunities, and projects with Endress+Hauser International AG, Representative Partners, and other Endress+Hauser organizations
• Proactive account planning in Salesforce CRM to ensure all opportunities are followed up and accurately reflected in sales forecasts
• Maintain call reports and customer interaction records in Salesforce, including scheduling and follow-up of future customer activities
• Periodically review strategic plans and business activities with Sales Management
• Participate in the mutual establishment and achievement of annual Key Performance Indicators (KPI)
• Advise customers on the commercial and business benefits of Endress+Hauser solutions and services
• Gather input from internal and external stakeholders to ensure customer requirements are fully satisfied
• Support contract negotiations, payment follow-up, and customer satisfaction initiatives
• Achieve agreed Order Entry, Net Sales, and Gross Profit targets
• Perform any other duties as assigned
• Maintain and further grow the digital business in Kazakhstan
• Review and approve trademark-related requests
• Review requests submitted by Endress+Hauser International AG Logistics (including end-customer verification)
• Screen customers for sanctions compliance with Endress+Hauser International AG Logistics
• Coordinate with other Sales Centers (China, South Korea, etc.) on large international projects

Requirements

• Bachelor or higher technical degree
• Experience in Instrumentation, Process Automation, Sales
• Fluent written and spoken Russian, Kazakh, English
• Strong customer orientation
• Confidence
• Excellent negotiation skills
• Presentation skills
• Willingness to travel
• Advanced knowledge of MS Word, MS Excel, MS Powerpoint, Outlook

Nice to have:

• Experience of using CRM-Salesforce.com

Important Details

• Expected travel time: 10%
• Industries of responsibility: Oil & Gas, Chemical, Mining, Minerals & Metals, Water & Wastewater, Food and Beverage, Power and Energy

About the Company

Endress+Hauser is a leading international supplier of measuring devices, services, and solutions for industrial process engineering, with around 17,000 employees worldwide. As a family-owned company, it operates in six regions globally, serving local sales partners in over 100 developing and emerging countries. The headquarters in Reinach is home to the company leadership team and support functions, as well as Endress+Hauser CAS (Central Asia, Caucasus, Mongolia).