Outreach/Triage Nurse

About This Role

This full-time nursing position involves providing patient education, assessing patient status, prioritizing care, and conducting outreach to patients facing barriers to care, chronic health conditions, or complex medical needs. The role combines direct patient care with patient education and advocacy, working across two locations: Hope Haven for outreach and Charlotte Community Health Clinic’s Ophelia-Garmon Brown Medical Clinic for triage.

Responsibilities

• Provide age-specific patient care by assessing, implementing, evaluating, and documenting patient needs, nursing actions taken, and patient responses to care
• Update patient charts
• Gather information, review past allergic reactions, administer medications and treatments within scope of practice
• Share patient information with providers to facilitate care evaluations and follow provider directions
• Make patient referrals as directed by the provider to resolve identified problems or reach established patient goals
• Review orders for clarity and appropriateness
• Reach out to patients who are overdue for or have missed appointments to re-engage them
• Identify patients who will benefit from community resources and care management
• Identify patient learning needs, incorporate them into care by providing education and counsel to patients, and document patient understanding
• Help facilitate that care provided is consistent with policies, procedures, and telephone triage protocols, in cooperation with the physician
• Function in emergency situations and facilitate the care provided for all patients
• Provide high-quality, safe, and thorough patient care
• Serve as an advocate for the patient
• Maintain all appropriate licensure
• Understand and follow HIPAA guidelines and regulations
• Ensure all test results, in-house and referred, are reported to the provider by checking a manifest or providing oversight of pending labs
• Perform CLIA waived tests
• Participate in community events, health fairs, medical screenings, etc. as needed
• Evaluate incoming patients in person and over the phone to determine the urgency of their needs and prioritize care based on their condition(s)
• Provide treatments, administer vaccines, etc. as needed and within scope
• Display critical thinking skills to determine appropriate care
• Consider patient/family beliefs/differences and incorporate them into patient care
• Be knowledgeable of growth and development of an individual’s life stages

Requirements

• Associate’s degree in nursing
• Active and unencumbered NC RN license or multi-state license that encompasses lawful practice in North Carolina