Order Fulfillment Manager

About This Role

This role involves leading the strategy and accountability for customer commitments within the Data Center Power Distribution (DCPD) team. The manager will influence priorities, coordinate cross-functional teams, and maintain a holistic view of customer order execution.

Responsibilities

• Review quote activity and order entry to understand demand, incoming orders, and programmatic buys to appropriately balance prioritization and communications
• Leverage cross-functional skills to influence order prioritization through engineering, supply chain, operations, testing, and logistics
• Collaborate closely with Operations to proactively identify current and future capacity, including potential bottlenecks, to align demand plans with operational capabilities
• Review and maintain lead times/status of customer orders in the system
• Identify critical long lead time components and trigger sourcing teams based on plan for every part strategy
• Coordinate costing, master data, and forecasting efforts during ETO design phase
• Coordinate with scheduling and buyers on priorities based on customer demand
• Establish and maintain SAP forecast data with MOM/Quarterly reviews
• Review commitments and monitor schedule attainment of DCPD product lines
• Facilitate cross-functional reviews with engineering, customer service, supply chain, operations, and systems test to ensure accurate commitments to customers for engineer to order solutions
• Calibrate regularly with Product Management, Demand Planning & Operations to understand current backlog and necessary lead-times due to material availability or general capacity
• Work proactively to remove roadblocks and mitigate risks after order entry through final logistics to avoid unnecessary delays for the customer
• Participate actively in monthly financial forecasting and SIOP demand planning
• Develop a strong cross functional team that acts with a customer first mindset, is influential within the manufacturing organization, and is capable of clear, concise, and balanced external communications to a range of audiences

Requirements

• Bachelor's degree from an accredited institution
• 5 years of related experience in supply chain or operations
• Must be legally authorized to work in the US without company sponsorship

Nice to have:

• SAP Experience
• Experience in customer project management
• Project management certification
• Master’s Degree in Business, Supply Chain or related field
• Previous experience in production scheduling in MTO and ETO manufacturing environment

Skills