Order Fulfillment Manager

About This Role

This role involves overseeing the entire order fulfillment process, from coordination with various departments to ensuring customer satisfaction. It suits a detail-oriented professional with a strong understanding of inventory management and cross-functional coordination.

Responsibilities

• Track projection versus actual order fulfillment and highlight gaps
• Maintain Tally documentation for inbound and outbound transactions
• Coordinate with Business, Finance, and Production for delivery commitments
• Manage order-to-delivery communication and status updates
• Ensure adherence to defined order fulfillment processes
• Conduct periodic stock audits and reconcile discrepancies
• Handle invoice, billing, and dispatch documentation
• Monitor customer delivery experience and escalate delays
• Track credit notes, sales performance, and margins
• Identify and implement process efficiency improvements
• Support dispatch planning and logistics coordination
• Maintain accurate order and inventory MIS reports
• Monitor aging orders and drive closure
• Ensure documentation compliance for audits

Requirements

• Strong proficiency in Tally (mandatory)
• Good understanding of order fulfillment lifecycle
• Knowledge of inventory management and stock reconciliation
• Ability to coordinate across cross-functional teams
• Strong analytical and reporting skills
• Good communication for delivery commitment management
• Attention to detail and process-oriented mindset
• Basic understanding of sales margin tracking
• 5 years minimum experience

Nice to have:

• Experience in ERP/MIS tracking

Important Details

• Key Performance Indicators (KPIs): Order fulfillment accuracy (%), On-time delivery performance (%), Stock audit variance, Invoice turnaround time, Credit note closure time, Customer delivery satisfaction, Process improvement implementation count