About the role
- About Our Client:
The organization operates in the human capital management (HCM) industry, providing a cloud-based platform designed to enhance efficiency, productivity, and compliance for global workforces. With operations spanning North America, Europe, the Middle East, Africa, and the Asia Pacific Japan region, the company addresses challenges related to workforce management by offering unified data solutions and continuous calculation capabilities.
- About the Opportunity:
The Order Cancellation Specialist III is responsible for managing customer cancellation processes to ensure accurate and timely execution. This role plays a critical part in coordinating between internal teams and clients to maintain operational alignment, support revenue forecasting, and uphold billing and production system accuracy.
- Responsibilities:
• Coordinate with internal stakeholders and clients to collect accurate cancellation details for system entry.
• Own customer cancellation requests, overseeing activities across multiple operations teams and escalating as needed to ensure timely completion.
• Process cancellations within the finance system following departmental guidelines.
• Identify process gaps and communicate requirements to stakeholders to improve cancellation accuracy and efficiency.
• Use problem-solving methods to determine root causes and engage resources to resolve production or billing issues.
• Participate in creating procedure documentation for consistent process execution.
• Record cancellation activities using case-tracking tools and departmental templates to support business performance improvements.
- Requirements:
• Bachelor’s degree in Business, Finance, or Management, or three years of relevant business experience.
• Experience managing multiple systems and multitasking effectively.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong problem-solving and decision-making skills.
• Effective verbal and written communication skills across organizational levels.
• Proficiency with Microsoft Word, Excel, and Outlook.
- Pay Range and Compensation Package:
• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
- Benefits & Perks:
• Medical, dental, vision, and life insurance coverage.
• Participation in a 401(k) plan with company match.
• Access to a Global Employee Stock Purchase Plan.
• Unlimited time away from work instead of accrued vacation.
• Ten paid US holidays.
• Up to 80 hours of paid sick time.
• Seventeen weeks of paid parental leave, subject to policy terms.
• Opportunities for community engagement and volunteer activities.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
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