Optician

About This Role

This optician role provides essential support to the optometry department, handling both clerical and customer service duties. The position involves assisting the optometrist with examinations and treatments, advising patients on lens and frame choices, and acting as a primary liaison between patients, clinic staff, and the optometrist.

Responsibilities

• Perform examination pre-tests and other procedures that support the optometrist in diagnosing and managing the patient’s visual and ocular problems
• Set up and enter testing results in the patient’s electronic record
• Manage patient flow and provide exceptional customer service
• Assess and interpret patient’s optical needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
• Maintain up-to-date knowledge of products
• Take necessary measurements for patient’s eyewear
• Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, lens options, etc.)
• Enter billing information into electronic health record system
• Prepare purchase request for hardware and supplies
• Inspect incoming orders for quality and accuracy
• Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly
• Educate patients on how best to care for their glasses
• Adjust/repair damaged frames, replace nose pads and missing screws
• Perform multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume
• Maintain strictest confidentiality
• Read, understand, and adhere to all Sacred Circle Health Care Policies and Procedures
• Practice and adhere to the Code of Conduct and Mission and Values Statements
• Perform other duties as assigned

Requirements

• High school diploma or GED equivalent
• A minimum of 1 year current experience as an Optician or OP Technician
• Knowledge regarding the eligibility for patients to receive SCHC services
• Knowledge of the laws and standards governing the ophthalmic field
• Knowledge of the anatomy of the eye as well as normal, abnormal vision and perception
• Skilled in efficiently operating a computer
• Ability to communicate clearly and effectively with patients, staff, managers and doctors
• Ability to multi-task by answering telephones, documenting in patient charts, and greeting the public, in a professional and courteous manner
• Ability to work with other employees and contribute to a team atmosphere