About This Role
This optician role supports the Practice Manager in overseeing all day-to-day store operations. You will work on the sales floor, assist with sales and troubleshooting, and help resolve customer service issues. The position involves ensuring office policies and procedures are followed, standards are enforced, and all patients' needs are met.
Responsibilities
- Resolve customer service issues and complaints regarding products and/or services
- Issue refunds to patients
- Sign off on spectacle remakes
- Monitor patient flow (appointments and walk-ins), ensuring on-time practice performance
- Help move patients through without disruptions, communicate with Technicians regarding schedule, and check in on patients in the lobby
- Monitor associates' break times, ensuring everyone receives breaks as required by law and company policy
- Participate in interviewing and selection of new practice employees
- Participate in employee disciplinary actions if necessary
- Document any employee relations issues, escalating to the General Manager as appropriate
- Resolve conflict between associates, escalating to the General Manager as appropriate
- Organize and lead staff meetings together with the General Manager
- Provide ongoing feedback to employees
- Facilitate training for new team members
- Demonstrate cost awareness and make suggestions on improving store's efficiency
- Monitor associates' opening and closing duties, ensuring the store is clean, organized, and well-stocked
- Participate in store inventory once a month, or as necessary
- Perform other duties as assigned by the General Manager
Requirements
- High school diploma or equivalent
- Extensive optical experience
- Experience with customer service and/or sales
- Computer literacy and data entry
- Ability to read and understand basic financial statements
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Strong analytical and problem-solving skills
- Strong conflict resolution skills
- Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day
Nice to have:
- ABO Certification
- Management experience
Benefits
Important Details
- Sales experience: 5 years (required)
