About This Role
This Client Experience Advisor role, formerly known as Optical Assistant, is central to creating an exceptional experience for every client at John Daly Opticians. You will be the first point of contact, ensuring clients feel welcomed, listened to, and valued, while supporting the clinical team in delivering outstanding eye care.
Responsibilities
- Be the first point of contact for everyone visiting the practice, making sure clients are acknowledged and welcomed as soon as they arrive
- Provide a warm, friendly, and professional experience when dealing with clients in person, over the telephone, and by email
- Take the time to fully listen to and understand each client's needs
- Consistently deliver Obsessively Great Service through the Welcome, Discover, Delight client journey
- Work closely with Optometrists and the wider practice team to understand the best solutions for clients
- Be confident in dispensing glasses and helping clients choose the right products for their individual needs
- Carry out glasses’ collections, ensuring clients are happy with their new eyewear and understand how to care for it
- Support the clinical team with the smooth running of the practice
- Help to create a welcoming, professional, and positive environment for both clients and colleagues
- Build strong relationships with clients and ensuring they receive a genuinely personal experience
Requirements
- Friendly, confident, and passionate about delivering great customer service
- Experience within an optical environment
- Right attitude and a genuine desire to make a difference to clients
- Loves providing exceptional customer service
- Confident communicating with people face-to-face, over the telephone, and by email
- Great listener and takes the time to understand what people need
- Takes ownership and follows things through to completion
- Confident dispensing glasses and carrying out glasses’ collections
- Enjoys working as part of a team and supporting colleagues
- Commercially aware and understands the importance of finding the right solution for the client
- Organised, proactive, and able to work in a busy practice environment
- Shares a commitment to delivering Obsessively Great Service
Important Details
- Schedule: 5 days / 37.5 hours per week (Monday to Saturday 9am - 5:30pm)
About the Company
John Daly Opticians is an independent opticians and audiologists with a strong focus on delivering exceptional clinical care, outstanding customer service, and a genuinely personal experience for every client. They are proud to be independent, giving their teams the power of choice to find the right products and solutions for every client.
