About This Role
As an Optician, you will play a vital role in the business by providing expert eyewear solutions and exceptional patient care. The Optician will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style, combining technical expertise with outstanding customer service.
Responsibilities
- Deliver an extraordinary experience to each patient
- Provide patients with a complete understanding of customized recommendations for products and services
- Receive patient handoff from technicians or doctors and establish rapport by asking lifestyle questions to identify visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products
- Keep current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
- Take and return patient calls, updating patients on the status of their order and resolving order issues should they arise
- Escalate any issues to management
- Assist patients in selecting frames, lens type, and lens treatments including tints and coatings, depending on specific patient needs and facial measurements
- Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options
- Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations
- Interpret prescriptions written by Optometrist and Ophthalmologist
- Accurately interpret prescriptions written by Optometrists and Ophthalmologists
- Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart
- Follow-up on all pending orders
- Verify all orders are within the time guidelines and inform patients if delays occur
- Notify patients when eyewear is ready
- Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
- Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs
- Regularly communicate with technicians and managers, providing additional patient information, or asking for an order status
- Inspect the final product ensuring there are no flaws; clean and polish lenses
- Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice
- Understand product issues and analyze any problems
- Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
