About This Role
Opticians who use their ophthalmic knowledge, friendly demeanor, and ongoing training to create great customer experiences and recommend solutions for all patients' eyewear needs will thrive in this role. This position is with a growing team of eye care professionals at an established eye care practice.
Responsibilities
- Create outstanding and memorable patient experiences with the selection and dispensing of eyewear
- Track orders to ensure timely delivery to patients
- Troubleshoot and problem solve to achieve satisfactory visual acuities
- Record and maintain patient records/files in compliance with company, federal, and state policies (HIPAA)
- Participate in store meetings/projects as requested
- Ensure optimized scheduling occurs through pre-appointment confirmation, daily appointment confirmation, and contacting patients from recall listings
- Call all no-shows or cancelled patients to reschedule appointments
- Perform end-of-day responsibilities, including end-of-day checklist
- Perform other duties within the store as requested and as time allows
Requirements
- Warm and enthusiastic
- Internally motivated to do a job well done
- Critical thinking and problem-solving skills
- Enjoy working with people
- Effective and professional verbal communication skills
- Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
- Willingness to listen and to learn
- Dependable and self-reliant
- Optical experience preferred but not required (willing to train the right people)
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
- Bonus pay
- Commission pay
Important Details
- Schedule: 8 hour shift, Monday to Friday
About the Company
Kirkwood Eye Center is a well-known and established eye care practice.
