Optician

About This Role

Opticians who want to grow into leadership will thrive in this role, providing outstanding patient service while fitting, adjusting, and dispensing eyewear. The position is for a career-minded optical professional who is ready to pursue licensure and build a long-term career in opticianry.

Responsibilities

• Provide outstanding patient service while fitting, adjusting, and dispensing eyewear
• Recommend frames and lens options confidently, with a balance of function and style
• Clearly explain vision insurance benefits so patients feel informed and cared for
• Manage eyewear orders: submit to labs, process claims, track timelines, and ensure accuracy
• Keep patients updated on order status and resolve issues with professionalism and urgency
• Maintain strong attention to detail to ensure quality, comfort, and patient satisfaction
• Help refine optical workflows for smoother days and better patient outcomes (as you grow)
• Support training/mentoring of newer team members over time (as you grow)
• Serve as a “go-to” person in the optical area—trusted by teammates and patients (as you grow)
• Take ownership of optical excellence: accuracy, presentation, patient education, follow-through (as you grow)

Requirements

• 1+ years of experience in optical sales
• Strong multitasking and prioritization skills in a patient-facing setting
• A positive, proactive approach to problem-solving
• Excellent written and verbal communication skills
• High attention to detail and strong follow-through
• Comfort with basic math and accuracy in order entry
• Reliability, punctuality, and a professional presence
• A good eye for style and current frame trends
• Strong phone etiquette and patient-first communication
• Leader mindset: takes ownership, looks for ways to improve the patient experience, coachable, helps elevate the team, motivated by growth, responsibility, and becoming the best in your craft
• Desire to become a Licensed Dispensing Optician

Benefits

• 401(k) with company matching
• Health insurance
• Dental insurance
• Life insurance
• Generous paid time off
• Bonus based on performance
• Professional development support and a real opportunity to grow into leadership
• Mentorship and coaching from a supportive team
• Clear pathway to grow responsibility and influence in the optical department
• Enrollment in the AOA Licensed Optician Fast Track Program (fully covered by us)
• Paid support for the resources needed to pursue licensure