About the role
Key Responsibilities:
Co-ordinating internally and externally for task follow up and status. Acting as the point of contact between the Ops and various internal/external stakeholders
Scheduling a meeting, drafting MOM and follow ups
Manage the AVP's daily, weekly, and monthly calendar end to end
Communication and collaboration with different locations and leaders (Dept. heads, managers, and key stakeholders)
Drafting & designing SOPs (Objective, Flowchart, RACI, Escalation Matrix, Roles & responsibility Matrix, process measurements)
Assistance in execution of Pilots and special projects
Tracking the department OKRs
Internal PPT and document creation for presentation
Governance with IT and Admin team
Involvement in Fun activities management and other departmental celebrations
Update process documentation (Version, validity, stakeholder review & approval)
Preferred Skills:
- Manage the communication and uniformity of message across Locations
- Act as a central point of contact between the AVP and functional leaders.
- Manage Tasks and ensure effective completion.
- Lead Department level Document/PPT preparation.
Key Skills & Competencies:
- Teamwork
- Empathy
- Good Interpersonal Communication
- Time Management
- Working knowledge of MS office/Office 365 (Outlook, MS Excel, MS Word and PowerPoint)
- Typing speed: 40 wpm
- Process Documentation and basic Project management skills
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