Operations Support Manager

About This Role

Working Monday through Friday, this role partners closely with site leadership to support frontline operations through employee scheduling, timekeeping, hiring, onboarding, training, and performance management. You will be the go-to expert for driving operational consistency and enhancing service delivery across a defined area or division, helping develop tools, implement standards, and provide hands-on support that empowers frontline teams and elevates the customer experience.

Responsibilities

• Partner closely with site leadership to support frontline operations through employee scheduling, timekeeping, hiring, onboarding, training, and performance management
• Drive operational consistency and enhance service delivery across a defined area or division
• Help develop tools, implement standards, and provide hands-on support that empowers frontline teams and elevates the customer experience
• Manage people, set direction, and deploy resources
• Be responsible for performance evaluation, pay reviews, and hire/fire decisions
• Influence and negotiate with parts of the organization to achieve results
• Make a direct impact by helping teams adopt efficient, high-quality service practices
• Shape and implement operational tools and communication that streamline processes and drive clarity
• Collaborate with cross-functional leaders to bring strategic initiatives to life
• Be a trusted advisor on service standards, redesign efforts, and procedural enhancements
• Gain visibility and influence across diverse business units and locations
• Play a key role in improving consistency and performance across operations

Requirements

• Bachelor's degree or equivalent experience
• 3 years of management experience
• 3 years of related experience
• Operational expertise with a deep understanding of divisional or regional service models and standards
• Proven skills to streamline communication and processes across multiple teams and functions
• Experience supporting service redesign or process improvement initiatives in a complex operational environment
• Collaborative mindset with a track record of building partnerships and influencing outcomes at multiple organizational levels
• A solutions-driven approach with a passion for continuous improvement and frontline empowerment

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

Important Details

• Schedule: Monday through Friday
• Team: Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

About the Company

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide food service, catering, facilities management, and other integrated solutions worldwide. The company values diversity and inclusion as core values, fostering an environment where all employees are valued and respected.