Operations Supervisor Seasonal Field

About This Role

This seasonal field position offers a unique opportunity to work outdoors near national parks, ensuring exceptional guest experiences. The Operations Supervisor partners with the General Manager and Assistant General Manager, serving as an expert in customer service and operational processes, and directly manages the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams.

Responsibilities

• Be cross-trained in multiple property departments
• Think critically to respond and react quickly to ever-changing situations on property
• Deliver clear expectations to the team in all operational areas
• Be professional in all internal and external communications
• Maintain a positive and open-minded attitude
• Help and support guest and team member issues quickly and efficiently
• Assist in interviews and hiring
• Observe corrective action delivery to team members
• Delegate tasks ensuring follow through and completion
• Be able to run the camp and work independently with minimal oversight
• Find ways to streamline processes to maximize efficiency and resource use
• Establish and maintain relationships with local businesses and communities
• Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis
• Be growth oriented
• Evaluate, develop, and report on NPS and eNPS action plans
• Monitor financial performance to drive business decisions
• Create synergy across property departments through strong leadership
• Meet with team members to support their growth and development
• Create a positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Be responsible for oversight of approval, time and attendance and payroll, for the entire Rooms department
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Respond to guest reviews in the established time period
• Other duties as assigned

Requirements

• High School Diploma or GED or applicable work experience
• Must have a valid driver's license
• Competently perform duties in absence of GM and AGM
• Demonstrated commitment to delivering high quality customer service
• Goal-oriented, results-driven, strong interpersonal and communication skills
• Communicate in a clear and professional way
• Interact with a friendly, enthusiastic, positive attitude
• Demonstrate sound judgment, follow direction, and take decisive appropriate action
• Learn, embrace, and train team on company policies, practices, and procedures
• Strong organizational skills to execute and prioritize multiple tasks
• Be able to influence and inspire teams
• Ability to work independently and meet deadlines on assigned projects
• Proficiency in Microsoft Office Suite and in HMS and POS systems
• Participate in educational and training opportunities
• Understanding of property management systems
• Ability to wear and work in personal protective equipment, when applicable
• Ability to lift a minimum of 45lbs independently
• Physical demands include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas

Nice to have:

• At least 1 year of supervisory experience, hospitality experience

Important Details

• Schedule: seasonal

About the Company

Under Canvas is an employer that may amend job descriptions at its sole discretion.