This seasonal field position offers a unique opportunity to work outdoors near national parks, ensuring exceptional guest experiences. The Operations Supervisor partners with the General Manager and Assistant General Manager, serving as an expert in customer service and operational processes, and directly manages the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams.
Responsibilities
Be cross-trained in multiple property departments
Think critically to respond and react quickly to ever-changing situations on property
Deliver clear expectations to the team in all operational areas
Be professional in all internal and external communications
Maintain a positive and open-minded attitude
Help and support guest and team member issues quickly and efficiently
Assist in interviews and hiring
Observe corrective action delivery to team members
Delegate tasks ensuring follow through and completion
Be able to run the camp and work independently with minimal oversight
Find ways to streamline processes to maximize efficiency and resource use
Establish and maintain relationships with local businesses and communities
Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis
Be growth oriented
Evaluate, develop, and report on NPS and eNPS action plans
Monitor financial performance to drive business decisions
Create synergy across property departments through strong leadership
Meet with team members to support their growth and development
Create a positive work environment that is guest-focused
Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
Collaborate with other members of camp management and the corporate team
Be responsible for oversight of approval, time and attendance and payroll, for the entire Rooms department
Participate in camp level and company-wide meetings
Submit high quality work products in a timely manner
Respond to guest reviews in the established time period
Other duties as assigned
Requirements
High School Diploma or GED or applicable work experience
Must have a valid driver's license
Competently perform duties in absence of GM and AGM
Demonstrated commitment to delivering high quality customer service
Goal-oriented, results-driven, strong interpersonal and communication skills
Communicate in a clear and professional way
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Interact with a friendly, enthusiastic, positive attitude
Demonstrate sound judgment, follow direction, and take decisive appropriate action
Learn, embrace, and train team on company policies, practices, and procedures
Strong organizational skills to execute and prioritize multiple tasks
Be able to influence and inspire teams
Ability to work independently and meet deadlines on assigned projects
Proficiency in Microsoft Office Suite and in HMS and POS systems
Participate in educational and training opportunities
Understanding of property management systems
Ability to wear and work in personal protective equipment, when applicable
Ability to lift a minimum of 45lbs independently
Physical demands include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces
Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind
This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas
Nice to have:
At least 1 year of supervisory experience, hospitality experience
Important Details
Schedule: seasonal
About the Company
Under Canvas is an employer that may amend job descriptions at its sole discretion.
Under Canvas is an elevated outdoor hospitality and events company, offering safari-style accommodations just minutes from some of America's most popular national parks and monuments.
