Operations Supervisor Healthcare Patient Services

About This Role

This hands-on leadership opportunity is for an experienced Operations Supervisor who enjoys managing teams, improving processes, and ensuring consistent service delivery in a fast-paced, patient-focused environment. The role involves overseeing operational support for healthcare and life sciences companies.

Responsibilities

• Provide daily leadership and oversight for a team of health services professionals
• Monitor workflow, productivity, quality, turnaround times, and overall team performance
• Coach, train, and develop team members while promoting accountability and consistent performance
• Oversee patient access activities involving benefit verification, prior authorizations, reimbursement support, copay assistance, and case coordination
• Identify workflow challenges, resolve escalations, and implement process improvements to enhance efficiency and service quality
• Partner with program leadership and cross-functional teams to address operational needs and support service delivery objectives
• Ensure adherence to established procedures, documentation standards, and applicable compliance requirements
• Support onboarding, training, and ongoing development of team members
• Maintain a collaborative, patient-focused environment while balancing competing operational priorities

Requirements

• Experience within pharmaceutical HUB services, manufacturer-sponsored patient support programs, patient access, or a closely related healthcare services environment
• Previous experience supervising or leading case managers, patient services representatives, reimbursement specialists, or similar teams
• Strong understanding of benefit verification, prior authorizations, copay assistance, reimbursement processes, and specialty medication access
• Demonstrated ability to manage employee performance, prioritize competing demands, and resolve operational issues
• Experience monitoring productivity, quality metrics, and service-level expectations
• Strong communication, coaching, organizational, and problem-solving skills
• Ability to work onsite and accommodate scheduling needs within an extended operating window

About the Company

We are partnering with a growing healthcare services organization that provides outsourced operational support to healthcare and life sciences companies.