Operations Supervisor

About This Role

This role is at the heart of Amazon's operational business, ensuring that items are processed and shipped to customers on time. As an Operations Supervisor, you will experience how all the different parts of the operation function and contribute to a smooth workflow. You will act as the first point of contact for team members during their shift, helping them follow processes, and will gain practical experience using analytical systems that contribute to the company's success.

Responsibilities

• Measure and monitor workflows, track site performance, and provide important shift information to shift/area managers in operations to ensure cross-shift operational excellence
• Support and train employees to perform well and supervise their daily tasks
• Support the shift/area manager in process improvement projects, promote a safe working environment, and increase employee engagement
• Collaborate with other departments to find solutions to common problems or meet needs in key performance areas
• Use data analytics to identify opportunities for optimizing safety, quality, and productivity

Requirements

• Advanced German language skills, both written and spoken
• Experience working with data analytics and applying it to problem identification
• Experience with MS Office (Word, Excel, Outlook) in a professional environment

Nice to have:

• Experience in stakeholder management, including building and maintaining professional relationships
• Experience working in an operational environment, such as logistics, retail, hospitality, or customer service
• Advanced English language skills

Benefits

• Employee discount
• Active challenge and development support
• Opportunity to collaborate with smart minds from various industries
• Opportunity to actively contribute ideas and drive success

Important Details

• Schedule: full-time or part-time

About the Company

Amazon Logistics (AMZL) is responsible for delivering millions of products directly to customers' doors. The "Last-Mile Logistics" delivers packages in partnership with third-party providers and implements numerous continuous improvement initiatives to satisfy millions of customers. The company aims to make the delivery experience as smooth as possible for customers and to introduce global delivery solutions for its latest offerings, including Amazon Fresh, Prime Now, and Amazon Restaurants. Its work is divided into two divisions: "Under the Roof" for everything that happens within logistics sites, and "On the Road" for everything that takes place in delivery areas on the road. Employees prepare packages in appropriate shifts (night, early, late) for daily dispatch to delivery teams and handle undeliverable returns. Each year, Amazon sets new standards in customer experience and offers new, innovative delivery services, seeking new ways to overcome industry-wide logistics challenges and reduce its carbon footprint with a fleet of innovative vehicles (including electric vehicles) and state-of-the-art technology.