Operations Supervisor – Customer & Data Lifecycle Management
Teleperformance
About the role
We’re hiring an Operations Supervisor to lead high‑volume customer lifecycle operations, ensuring smooth onboarding, accurate service setup, and exceptional support for enterprise accounts. If you thrive in structured operations, data‑driven decision‑making, and team leadership, this role offers a strong platform to grow.
What You’ll Lead
- Teams handling service configuration, onboarding, case management, and billing readiness.
- Daily operational performance across Salesforce, SMS, and enterprise workflow systems.
- Workforce allocation based on forecasted volumes .
- Quality checks, validation, and testing for new and updated customer setups.
What You’ll Deliver
- Accurate customer master data, routing logic, pricing structures, and account hierarchies.
- Timely welcome communications, completion notifications, and cross‑functional coordination.
- Resolution of onboarding issues, billing concerns, and operational discrepancies.
- Continuous workflow improvements, documentation accuracy, and audit‑ready compliance.
What You Bring
- 4+ years B2B experience in master data management, lifecycle operations, or digital/IT environments.
- Proven supervisory experience in high‑volume operations.
- Background in Salesforce, SMS, or similar enterprise systems (preferred).
- Strong analytical skills; able to interpret SOWs, pricing, routing logic, and operational rules.
- High integrity, customer‑centric mindset, and strong communication skills.
- Ability to lead teams, coach performance, and drive process improvements.
Why This Role Stands Out
You’ll be at the center of enterprise lifecycle operations—leading teams, shaping workflows, and ensuring customers experience seamless onboarding and reliable service delivery. This role is ideal for leaders who enjoy solving complex operational challenges and building high‑performing teams.
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