About This Role
The Operations Supervisor is responsible for supervising, scheduling, training, and dispatching Coach Operators, ensuring safe and dependable transportation services. This role also coordinates administrative tasks and duties for the Americans with Disabilities Act (ADA), performs system maintenance, handles comments and complaints, maintains bus routes, and facilitates driver training.
Responsibilities
- Assign labor and projects based upon staff availability and project schedule prioritization
- Dispatch drivers by answering telephones, monitoring the radio, and providing instructions to departmental personnel
- Coordinate communication with the maintenance department, emergency services, police services, Deputy Directors, and other applicable parties
- Perform system maintenance duties such as placing and maintaining bus stop signs and updating and maintaining the talking bus system
- Receive, record, investigate, and address comments and complaints
- Conduct driver training, which includes determining and preparing agendas for the training of new drivers and determining class and driving times
- Maintain bus routes, which include creating run/route books
- Create special service arrangements, additional services, or reroute schedules to ensure adequate service
- Ensure safe work practices and resolve safety issues within the department while ensuring compliance with all applicable regulatory standards
- Lead and model a positive employee culture
- Provide positive and constructive training, coaching, and feedback to employees
Requirements
- High School Diploma and specialized training in business or a related field, and prior supervisory experience, or equivalent combination of education and experience
- Valid Michigan Driver’s License and Commercial Driver's License with Class B Passenger Endorsement
- Previous knowledge and experience with ADA compliance preferred
- Knowledge of safety practices and hazardous conditions to provide a safe work environment
- Demonstrated experience participating in and leading continuous improvement efforts
- Strong, clear communicator and excellent interpersonal skills; proven ability to effectively and positively communicate with all levels within an organization
- Previous experience working collaboratively within a collective bargaining environment; ability to develop and nurture strong, productive relationships with union leadership
- Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines
- Previous experience with preparing reports, researching information, gathering, analyzing, and interpreting data
- Demonstrated experience planning, scheduling, and organizing personnel
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to effectively present information and materials to the public
- Proficient with Microsoft Office applications, specifically Excel
About the Company
Metro is the public transportation provider serving Kalamazoo County, with a history that stretches back to 1900. Metro operates 21 fixed-route bus lines across the Kalamazoo area, including the cities of Kalamazoo, Portage, and Parchment, as well as major institutions like Western Michigan University and Kalamazoo Valley Community College. Its fleet includes 46 fixed-route buses. Metro also operates Metro Connect, a federally mandated, county-wide ADA paratransit service, Metro Link, a microtransit service, and Metro Share, which provides transportation access to non-profit organizations.
