This Operations Supervisor role involves overseeing daily operations while also performing the duties of a Paramedic, providing patient care in both emergency and non-emergency environments. The position requires strong communication skills to coordinate between operations supervisors, leadership staff, and multiple shifts, ensuring compliance with all regulations and company policies.
Responsibilities
Complete Daily Deployment Readiness Form
Complete Leadership Report
Complete Discrepancies
Manage loop closure reports and system
Manage IT Equipment
Check Crews Queues Daily on Web PCR
Complete Daily Activities Report
Conduct daily walk-throughs to address needs of dispatch and maintenance
Check paperwork for errors at the end of crew shifts
Submit trouble tickets as needed
Fill schedules and trucks
Conduct truck audits for ALS/BLS and ensure enough trucks are available
Handle crisis emails and respond to email
Address returned paperwork issues
Ensure timeliness accountability
Come in-service daily
Respond to all calls for service dispatched from the EMS communications center as directed
Provide care and treatment to patients according to company policy and medical director protocols
Ensure ambulance and all equipment are cleaned and checked daily
Report any deficiencies immediately to the Operations Manager
Prepare and complete appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly, and monthly unit check-offs
Ensure unit and crew members adhere to EMS policies, procedures, guidelines, directives, and standards
Report any deficiencies to Operations Manager
Ensure vehicles placed in-service comply with required laws, rules, licenses, and regulations as outlined by the State and other authorized agencies
Maintain prompt and regular attendance at work and mandatory meetings
Maintain a state of readiness and professionalism while on duty
Maintain professional appearance and conduct while in company uniform either on or off duty
Perform staffing for open ambulance shifts as needed to assure minimum deployment requirements
Perform other such duties as may be required
Requirements
Minimum EMT-P (Paramedic) Qualifications
Basic Life Support Certification
Advanced Cardiac Life Support
PALS or equivalent certification (within 6 months of hire date)
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Tailored applications submitted
Current State Driver’s License
Positive Driving/Safety Record
Knowledge of methods and techniques for providing on-site emergency medical services
Knowledge of company medical director approved protocols and standing orders
Ability to read and interpret local maps
Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks
Demonstrated ability to read and understand medical terminology
Demonstrated ability to write reports and correspondence
Demonstrated ability to effectively present information and respond to questions regarding patient care, EMS operations, and other customer service issues
Demonstrated ability to utilize personal computer systems including PCR reporting, email, and MDT applications
Demonstrated ability to represent EMS and other team members as an EMS professional
Ability to frequently lift and/or move up to 150 pounds
Ability to occasionally lift and/or move up to 300 pounds with assistance from others
Important Details
Contract: six-month introductory probationary period
Schedule: flexibility required, including nights, weekends, holidays, and on-call responsibilities
Travel: regular local travel within the assigned service area to support multiple shifts, stations, and field operations; occasional regional travel as directed by Operations or Executive Leadership
About the Company
This role operates in a dynamic, high-volume EMS environment that includes field response, station oversight, and administrative responsibilities.
