About This Role
This Operations Supervisor role involves overseeing daily operations while also performing the duties of a Paramedic, providing patient care in both emergency and non-emergency environments. The position requires strong communication skills to coordinate between operations supervisors, leadership staff, and multiple shifts, ensuring compliance with all regulations and company policies.
Responsibilities
- Complete Daily Deployment Readiness Form
- Complete Leadership Report
- Complete Discrepancies
- Manage loop closure reports and system
- Manage IT Equipment
- Check Crews Queues Daily on Web PCR
- Complete Daily Activities Report
- Conduct daily walk-throughs to address needs of dispatch and maintenance
- Check paperwork for errors at the end of crew shifts
- Submit trouble tickets as needed
- Fill schedules and trucks
- Conduct truck audits for ALS/BLS and ensure enough trucks are available
- Handle crisis emails and respond to email
- Address returned paperwork issues
- Ensure timeliness accountability
- Come in-service daily
- Respond to all calls for service dispatched from the EMS communications center as directed
- Provide care and treatment to patients according to company policy and medical director protocols
- Ensure ambulance and all equipment are cleaned and checked daily
- Report any deficiencies immediately to the Operations Manager
- Prepare and complete appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly, and monthly unit check-offs
- Ensure unit and crew members adhere to EMS policies, procedures, guidelines, directives, and standards
- Report any deficiencies to Operations Manager
- Ensure vehicles placed in-service comply with required laws, rules, licenses, and regulations as outlined by the State and other authorized agencies
- Maintain prompt and regular attendance at work and mandatory meetings
- Maintain a state of readiness and professionalism while on duty
- Maintain professional appearance and conduct while in company uniform either on or off duty
- Perform staffing for open ambulance shifts as needed to assure minimum deployment requirements
- Perform other such duties as may be required
Requirements
- Minimum EMT-P (Paramedic) Qualifications
- Basic Life Support Certification
- Advanced Cardiac Life Support
- PALS or equivalent certification (within 6 months of hire date)
- Current State Driver’s License
- Positive Driving/Safety Record
- Knowledge of methods and techniques for providing on-site emergency medical services
- Knowledge of company medical director approved protocols and standing orders
- Ability to read and interpret local maps
- Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks
- Demonstrated ability to read and understand medical terminology
- Demonstrated ability to write reports and correspondence
- Demonstrated ability to effectively present information and respond to questions regarding patient care, EMS operations, and other customer service issues
- Demonstrated ability to utilize personal computer systems including PCR reporting, email, and MDT applications
- Demonstrated ability to represent EMS and other team members as an EMS professional
- Ability to frequently lift and/or move up to 150 pounds
- Ability to occasionally lift and/or move up to 300 pounds with assistance from others
Important Details
- Contract: six-month introductory probationary period
- Schedule: flexibility required, including nights, weekends, holidays, and on-call responsibilities
- Travel: regular local travel within the assigned service area to support multiple shifts, stations, and field operations; occasional regional travel as directed by Operations or Executive Leadership
About the Company
This role operates in a dynamic, high-volume EMS environment that includes field response, station oversight, and administrative responsibilities.
