Operations Supervisor

About This Role

This Operations Supervisor role at Victoria's Secret & Co supports operational execution and store readiness, reporting to the Store Manager or Assistant Store Manager. It suits a values-based leader who can maintain back-of-house standards and ensure inventory accuracy in a fast-paced retail environment.

Responsibilities

• Execute shipment, replenishment, and stock organization
• Maintain back-of-house standards and inventory accuracy
• Support cleanliness, safety, and compliance
• Identify and escalate operational issues
• Lead and demonstrate company values
• Execute the role of the Head Coach through coaching, zoning, team selling, and personal selling
• Coach and develop associates and leaders
• Execute Daily Work Force Management actions
• Maintain visual merchandising standards
• Collaborate with cross-functional partners to ensure seamless execution
• Lead and model behaviors that link to leadership competencies
• Demonstrate and lead company policy and procedures
• Perform additional duties as assigned

Requirements

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty
• Strong attention to detail and execution
• Ability to work in a fast-paced environment
• Ability to coach in real time
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)

Nice to have:

• 1–2 years retail experience

About the Company

Victoria’s Secret & Co is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. The company places customers at the center of everything it does to create products and experiences that bring them joy.