Reporting to the Operations Manager, the Operations Supervisor focuses on enhancing the operating efficiency of assigned properties. This role requires strong knowledge of mechanical and electrical systems, including HVAC, building controls, plumbing, and fire detection, and involves monitoring preventative maintenance systems to identify improvements. The supervisor acts as a liaison with tenants and service providers, ensuring positive first impressions for buildings and exteriors.
Responsibilities
Build and maintain positive relationships with tenants, tenant representatives, and visitors, ensuring tenant expectations and lease obligations are met
Conduct regular tenant visits, remain accessible to address questions and concerns, and ensure timely follow-up and effective resolution of service issues
Review and respond to assigned tenant calls in a timely manner
Ensure building safety and adherence to occupational health and safety standards, including hazardous materials handling laws and regulations
Be involved with the maintenance and ongoing improvement of WHMIS, environmental, health and safety programs; electrical safety, lock out procedures, logbooks etc.
Ensure building records are regularly updated in compliance software (Riskwise)
Ensure compliance with Occupational Health and Safety rules and regulations and execute all work in a safe and professional manner
Oversee that proper record keeping is being maintained for fire and life safety programs, ensure fire logs, inspections are completed by buildings staff as required by fire code; maintenance logs are maintained for emergency generators
Perform ongoing development and enhancements of safe work procedures and critical task assessments
Participate in directing staff, tenants, etc. during emergencies within the properties
Assist Operations Manager with emergency preparedness planning and documentation
Ensure properties are operated in a cost-effective manner providing responsible service and reasonable accommodation
Support Operations Manager in ensuring proper operation and maintenance of building automation and security systems, including HVAC, lighting, life safety systems, etc.
Manage service contractors to ensure contractual and compliance obligations are being met
Ensure Safe Contractor is up to date for eligible vendors of the property
Supervise scheduled maintenance contracts and related services, including, but not limited to, interior/exterior maintenance, HVAC Systems, and life safety systems, to ensure value is received and an appropriate level of service is provided at the properties
Obtain estimates and quotes for proposed work in the building, subject to approval, when needed
Administer existing service contracts and co-ordinate re-tendering of contracts
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Assist with Construction Management including Tenant Construction, Capital Projects and Leasehold Improvements
Participate in the coordination of onsite tenant construction ensuring correct protocol to Crown’s standards are met and as-built documentation is provided and filed when completed
Coordinate and manage tenant maintenance contracts
Maintain purchase orders and tenant work orders
Support Operations Manager in managing building network infrastructure
Seek opportunities and support best practices to reduce energy consumption
Work with waste removal contractors to maximize diversion from landfill
Assist with the management of disproportionate utility consumption and billings and monitor energy usage and trends to identify efficiencies
Assist with industry standard certifications and requirements, including, BOMA BEST and/or LEED submissions, updates and green management practices (GRESB surveys, CAGBC certifications etc.)
Actively participate in energy management practices for all mechanical and ventilation systems, seek and identify areas for improvement on an ongoing basis; communicate savings
Assist with budget preparation, capital and tenant projects and all aspects of operations
Review and send for approval expenditures for materials, equipment, tools and supplies
Execute all purchase requisitions/orders in a timely fashion with a sense of urgency based within guideline level of purchasing authority
Perform other related responsibilities as requested from time to time
Requirements
Post-secondary education in a related field is preferred
BES I/II certification or an equivalent technical designation, or in pursuit of designation
Minimum of 5 years’ experience in building operations with commercial properties
Continuing involvement with professional organizations such as BOMA and IREM
Excellent client relation skills both with owners and tenants
Knowledge of LEED and BOMA standards
Knowledge and understanding of construction practices/techniques, project controls and building support systems
Intermediate Microsoft Office (Word, Excel, PowerPoint and Outlook) skills
Strong knowledge of workplace tools such as building automation system, preventative maintenance, security, HVAC operations and life safety systems
Basic First Aid, CPR and AED Certification
Able to work effectively both independently and as part of a collaborative team
Strong knowledge of building systems, including building automation systems, preventative maintenance programs, HVAC operations, life safety systems, security systems, plumbing, electrical systems, door hardware, and hazardous materials handling
Strong mechanical aptitude with a solid understanding of building systems and equipment
Knowledge of construction practices and techniques
Excellent customer service and relationship management skills
Benefits
Eligibility for discretionary annual performance bonus linked to individual, team, and company goals
Comprehensive health benefits
Pension matching program to support your long-term financial security
Professional development and membership dues coverage
Important Details
This role is for an existing vacant position
About the Company
Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million square feet under management and more than $3 billion in assets, Crown is known for pairing smart investments with operational excellence and for empowering its team to make a real impact every day. Crown has been recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers.
Crown is one of the world’s largest material handling companies.
