Operations Supervisor

About This Role

Reporting to the Operations Manager, the Operations Supervisor focuses on enhancing the operating efficiency of assigned properties. This role requires strong knowledge of mechanical and electrical systems, including HVAC, building controls, plumbing, and fire detection, and involves monitoring preventative maintenance systems to identify improvements. The supervisor acts as a liaison with tenants and service providers, ensuring positive first impressions for buildings and exteriors.

Responsibilities

• Build and maintain positive relationships with tenants, tenant representatives, and visitors, ensuring tenant expectations and lease obligations are met
• Conduct regular tenant visits, remain accessible to address questions and concerns, and ensure timely follow-up and effective resolution of service issues
• Review and respond to assigned tenant calls in a timely manner
• Ensure building safety and adherence to occupational health and safety standards, including hazardous materials handling laws and regulations
• Be involved with the maintenance and ongoing improvement of WHMIS, environmental, health and safety programs; electrical safety, lock out procedures, logbooks etc.
• Ensure building records are regularly updated in compliance software (Riskwise)
• Ensure compliance with Occupational Health and Safety rules and regulations and execute all work in a safe and professional manner
• Oversee that proper record keeping is being maintained for fire and life safety programs, ensure fire logs, inspections are completed by buildings staff as required by fire code; maintenance logs are maintained for emergency generators
• Perform ongoing development and enhancements of safe work procedures and critical task assessments
• Participate in directing staff, tenants, etc. during emergencies within the properties
• Assist Operations Manager with emergency preparedness planning and documentation
• Ensure properties are operated in a cost-effective manner providing responsible service and reasonable accommodation
• Support Operations Manager in ensuring proper operation and maintenance of building automation and security systems, including HVAC, lighting, life safety systems, etc.
• Manage service contractors to ensure contractual and compliance obligations are being met
• Ensure Safe Contractor is up to date for eligible vendors of the property
• Supervise scheduled maintenance contracts and related services, including, but not limited to, interior/exterior maintenance, HVAC Systems, and life safety systems, to ensure value is received and an appropriate level of service is provided at the properties
• Obtain estimates and quotes for proposed work in the building, subject to approval, when needed
• Administer existing service contracts and co-ordinate re-tendering of contracts
• Assist with Construction Management including Tenant Construction, Capital Projects and Leasehold Improvements
• Participate in the coordination of onsite tenant construction ensuring correct protocol to Crown’s standards are met and as-built documentation is provided and filed when completed
• Coordinate and manage tenant maintenance contracts
• Maintain purchase orders and tenant work orders
• Support Operations Manager in managing building network infrastructure
• Seek opportunities and support best practices to reduce energy consumption
• Work with waste removal contractors to maximize diversion from landfill
• Assist with the management of disproportionate utility consumption and billings and monitor energy usage and trends to identify efficiencies
• Assist with industry standard certifications and requirements, including, BOMA BEST and/or LEED submissions, updates and green management practices (GRESB surveys, CAGBC certifications etc.)
• Actively participate in energy management practices for all mechanical and ventilation systems, seek and identify areas for improvement on an ongoing basis; communicate savings
• Assist with budget preparation, capital and tenant projects and all aspects of operations
• Review and send for approval expenditures for materials, equipment, tools and supplies
• Execute all purchase requisitions/orders in a timely fashion with a sense of urgency based within guideline level of purchasing authority
• Perform other related responsibilities as requested from time to time

Requirements

• Post-secondary education in a related field is preferred
• BES I/II certification or an equivalent technical designation, or in pursuit of designation
• Minimum of 5 years’ experience in building operations with commercial properties
• Continuing involvement with professional organizations such as BOMA and IREM
• Excellent client relation skills both with owners and tenants
• Knowledge of LEED and BOMA standards
• Knowledge and understanding of construction practices/techniques, project controls and building support systems
• Intermediate Microsoft Office (Word, Excel, PowerPoint and Outlook) skills
• Strong knowledge of workplace tools such as building automation system, preventative maintenance, security, HVAC operations and life safety systems
• Basic First Aid, CPR and AED Certification
• Able to work effectively both independently and as part of a collaborative team
• Strong knowledge of building systems, including building automation systems, preventative maintenance programs, HVAC operations, life safety systems, security systems, plumbing, electrical systems, door hardware, and hazardous materials handling
• Strong mechanical aptitude with a solid understanding of building systems and equipment
• Knowledge of construction practices and techniques
• Excellent customer service and relationship management skills

Benefits

• Eligibility for discretionary annual performance bonus linked to individual, team, and company goals
• Comprehensive health benefits
• Pension matching program to support your long-term financial security
• Professional development and membership dues coverage

Important Details

• This role is for an existing vacant position

About the Company

Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million square feet under management and more than $3 billion in assets, Crown is known for pairing smart investments with operational excellence and for empowering its team to make a real impact every day. Crown has been recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers.