Operations Supervisor

About This Role

This Operations Supervisor role is a key leadership position supporting the store management team in driving store execution and performance, while building customer loyalty through excellent service. When a manager is not on-site, the Operations Supervisor leads the store and supervisory staff, ensures smooth operations, and is responsible for completing all opening and closing procedures.

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing, and following up on all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems, and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all customers
• Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support the planning and execution of displays, signage, and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execution, and maintenance of off-shelf merchandise

Requirements

• Deductive reasoning ability, analytical skills, and computer skills
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Nice to have:

• Experience as a retail supervisor

Benefits

• Dental insurance
• Vision insurance
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs

Important Details

• Anticipated Weekly Hours: 25
• Time Type: Part time
• Application deadline: 12/26/2026

About the Company

CVS Health is building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience. They are committed to fostering a workplace where every colleague feels valued and that they belong.