Operations Specialist - Gulf

About This Role

This Operations Specialist role supports daily operations, product operations, and new business initiatives for a regulated crypto exchange business. The person acts as Tier-2 operations support and a reliable backup to the Operation Manager, helping to manage daily routines, follow up on operational issues, coordinate with internal teams, and support product or service launches from an operations perspective. The role also supports new business areas such as Tokenization.

Responsibilities

• Support daily operational routines and ensure key tasks are completed accurately and on time
• Act as Tier-2 support for operational issues escalated from internal or customer-facing teams
• Track, follow up, and coordinate issue resolution across relevant teams until closure
• Prepare regular and ad-hoc operational updates for management review
• Support product launch readiness from an operations perspective, including UAT coordination, SOPs, FAQs, internal alignment, and post-launch monitoring
• Work closely with Product, Technology, Compliance, Risk, Customer Service, Finance, and other teams to ensure smooth execution
• Review product flows and identify operational gaps, user pain points, or process risks before and after launch
• Maintain and improve workflows, checklists, and internal playbooks to support scalable operations
• Support operations planning and execution for new business initiatives, including Tokenization-related services
• Help define operational workflows, control points, SOPs, and issue-handling processes for new services
• Coordinate with Product, Compliance, Legal, Risk, Technology, Finance, and external partners to support launch readiness and post-launch operations

Requirements

• Bachelor’s degree in Business, Finance, Operations, or related field
• 5-7 years of experience in operations, business operations, fintech operations, crypto exchange operations, platform operations, or related fields
• Strong understanding of operational processes, issue resolution, and cross-functional coordination
• Bilingual English/Thai is required to be able to coordinate with overseas partners and stakeholders
• Good analytical thinking, attention to detail, and ownership mindset
• Able to manage follow-ups independently and work in a fast-paced, regulated environment
• Experience in crypto exchange, digital assets, fintech, securities, payments, banking, or regulated financial services

Nice to have:

• Understanding of trading operations, fiat/crypto deposit and withdrawal flows, KYC, compliance operations, or risk control processes
• Experience supporting product launches, UAT, SOP creation, or process improvement