About This Role
Being an Operations Specialist means ensuring clients are always satisfied by proactively resolving challenges and maintaining strong working relationships. This role requires a positive attitude and a high degree of accuracy in all job-related tasks, including helping team members across departments.
Responsibilities
- Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products
- Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities
- Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as distribution cost or availability
- Analyze customer needs to determine how to increase service scope, reduce waste, or optimize customer service
- Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance
- Assist with the negotiation of prices and terms with suppliers and/or vendors
- Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes
- Implement new or improved supply chain processes
- Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies
- Monitor supplier performance to assess ability to meet quality and delivery requirements
- Participate in the coordination of new facilities implementation
- Analyze information about supplier performance or procurement program success
- Select transportation solutions to maximize economy by combining shipments or consolidating warehousing and distribution
- Develop or implement procedures or systems to evaluate or select suppliers
- Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows
- Develop forecasts or standard cost lists
- Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials
- Understand and utilize all standard procedures
- Generate P.O.D. exception reports for your station
- Utilize exception reports as tracing worksheets
- Utilize all pertinent aspects of the PGL phone system
- Utilize all pertinent published resources
- Obtain proof of deliveries on all shipments generated by your station
- Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request
- Utilize the computer system on every call received or made
- Supply shipment location and status, last action taken on the shipment, and full shipment history when requested
- Follow up on every shipment generated by your station
- Recognize potential challenges in routing and pay special attention to them
- Note all pertinent information received or given in the memo section of the alert screen on every call
- Update any changes in regards to routing in the Routing section of the Alert screen
- Accrue accurate cost, looking out for the financial interest of clients and PGL
- Justify agent charges by noting any special requirements relevant to the services provided
- Send out information to start the preliminary carrier claims process
- Generate turnover log for fellow employees each day
Requirements
- 1-3 years of logistics services and/or warehouse fulfillment experience
- Industry related degree and/or certification
- Knowledge of principles and methods for moving freight or goods by air, rail, sea, or road, including the relative costs and benefits
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Active listening skills
- Speaking skills to convey information effectively
- Critical thinking skills
- Negotiation skills
- Time management skills
- Complex problem solving skills
- Social perceptiveness
- Coordination skills
- Judgment and decision making skills
- Monitoring skills
- Reading comprehension skills
- Service orientation
- Oral comprehension
- Oral expression
- Written comprehension
- Speech clarity
- Near vision
- Problem sensitivity
- Speech recognition
- Written expression
- Deductive reasoning
- Inductive reasoning
Nice to have:
- AOG experience
- Hazmat certification
Important Details
- Schedule: variable, including overtime, weekends and holidays
Tools
- Desktop computers
- Facsimile machines
- Laptop computers
- Special purpose telephones
- Multi-line telephone systems
Technology
- Compliance software
- Electronic mail software
- Enterprise resource planning (ERP) software
- Warehouse management system (WMS) software
- Customer resource management (CRM) software
- Logistics and supply chain software (CargoWise ediEnterprise)
- Microsoft Excel and other office applications
