About This Role
Supporting patient care and operational excellence is the core of this Operations Specialist role, which impacts patient outcomes while driving process improvements and team performance.
Responsibilities
- Support regional operations through workflow improvement, training, and process optimization
- Review and process documentation, including insurance verification, authorizations, and order accuracy
- Navigate EMR systems to enter, track, and validate patient and authorization data
- Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
- Collaborate with teams and leadership to resolve issues and communicate trends
- Maintain knowledge of payer guidelines, products, and services to ensure compliance
- Assist with training materials, onboarding, and cross-functional support
- Participate in projects to refine processes and enhance operational performance
- Meet quality and performance metrics while managing multiple priorities
- Perform patient assessments and follow-ups to support care and compliance
- Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
- Perform other duties as assigned
Requirements
- One year of relatable work experience
- High School Diploma, Associate's degree in a relatable field, Healthcare Administration, Business Administration or equivalent work experience
- Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
- Ability to multi-task in a fast-paced environment
- Proficient computer skills
- Comfort learning new technologies and navigating multiple systems
- Ability to work independently while following established procedures and directives
Nice to have:
- Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service
- Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment
- Microsoft Office and healthcare systems experience
Benefits
- Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
- 401(k) with company match
- Paid Time Off Plans including 6 paid holidays
- Employee Stock Purchase Plan
- Paid Parental Bonding Leave
- Short and Long-term Disability Insurance
- Life and AD&D Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
