Operations Manager (Operations Manager II)

About This Role

Driving the smooth and efficient operation of warehouses is the core of this Operations Manager role, which involves implementing processes to optimize operations and leading a team to foster a safe and productive work environment. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to its reputation as a global leader in contract logistics.

Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging
• Develop and implement efficient workflows, labor plans, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors
• Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction

Requirements

• Bachelor's degree or equivalent experience, preferred
• 1+ years logistics industry experience, required
• 2+ years of experience in a supervisory or management role, required

Nice to have:

• Experience with P&L management, objective setting, and project management

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription coverage
• Discounted Stock Purchase
• 401K
• Generous PTO policy

Important Details

• Schedule: The shift pattern is not yet finalized and may evolve as business needs are confirmed