Operations Manager - MFI North

About This Role

This operations manager role focuses on achieving debt management service targets for a specific branch, ensuring compliance with legal guidelines, and preventing fraudulent practices. It suits a highly motivated individual with strong leadership and people management skills.

Responsibilities

• Achieve Debt Management Services targets for the assigned branch, ensuring PI Targets are met
• Meet the target on Cost of Debt Management Services
• Ensure PI Targets are met within the specified monthly cost limit
• Ensure legal guidelines are complied with for the entire Debt Management Services structure in letter and spirit
• Ensure that Debt Management Services agencies and Inhouse collectors adhere to the legal guidelines provided by the law in force
• Ensure adherence to the Code of Conduct
• Continuously monitor Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities

Requirements

• People Management skills
• Demonstrated success and achievement orientation
• Excellent communication skills
• Negotiation Skills
• Strong bias for action and driving results in a high performance environment
• Demonstrated ability to lead from the front
• Excellent relationship skills
• Affirmative in nature, strong leadership skills, clarity of thought and perseverance
• Exceptionally high motivational levels and needs to be a self-starter
• Working knowledge of computers