Operations Manager II

About This Role

This leadership role requires a highly capable and results-driven individual to provide strategic oversight to three supervisors across three geographically dispersed locations. The successful candidate will manage competing demands, drive compliance and operational excellence, and ensure consistent execution of key programs. The position is ideal for a leader with strong expertise in ETQ, OMS, and Safety programs, and a background in logistics.

Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support, while also developing a strong team culture of inclusion and belonging
• Develop and implement efficient workflows, labor plans, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors, providing valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction

Requirements

• Bachelor's degree or equivalent experience, preferred
• 1+ years logistics industry experience
• 2+ years of experience in a supervisory or management role
• Experience with P&L management, objective setting, and project management, preferred

Nice to have:

• Experience in Logics, Security, BCM, Universal Waste, Go Green initiatives, Tier 2 reporting, and Smart OPS

Benefits

• Medical, Dental, Vision, Prescription
• Discounted Stock Purchase
• 401K
• Generous PTO policy

Important Details

• Travel: approximately 50% travel between Channahon, IL; Memphis, TN; and Waddell, AZ