Operations Manager - Healthcare

About This Role

Operations Managers are the operational backbone of a project delivery team embedded with a single, long-term client. Partnering with the PDS account leader and account leadership, you will own the operating model that defines how the team and the client’s departments work together, run the program management, funding, and reporting disciplines that keep a large capital portfolio on track, and help grow the account by turning delivery performance into new scope and new opportunities. You will translate strategy into repeatable systems – playbooks, forums, KPIs, dashboards, and operational assets – and make sure issues are surfaced early, owned clearly, and resolved at the right level. You are a connector and a builder, equally comfortable in a data model, a vendor review, and an executive presentation, who earns trust across the project delivery team, client, and vendors through clarity, follow-through, and sound judgment.

Responsibilities

• Manage the monthly funding request process: set submittal deadlines, maintain the funding request tracker, and move each request from draft through review, submission, and approval
• Route requests to the correct approval committee based on project cost and type, and confirm required documentation is complete before submission
• Keep post-approval handoffs (minutes, approval memos, project setup) on schedule, and report on cycle times, budget and capital plan alignment, and bottlenecks
• Own and continuously improve the operating model between the project delivery team and the client’s departments, including phase-based engagement, roles, decision rights, forums and cadences, escalation paths, and systems of record
• Develop and maintain playbooks, templates, and standard work for the design and construction phases so teams deliver consistently
• Identify gaps in governance, intake, and funding processes, propose solutions, and lead adoption with periodic reviews against agreed measures
• Track program, project, and resource KPIs, including safety, scope, schedule, budget, and quality, against the client’s governing standards
• Partner with data analysts and IT to build and maintain Power BI (or similar) dashboards with governed source data, a single as-of date, documented formulas, and data quality rules
• Reconcile data across project management, financial, scheduling, and other systems to produce monthly reporting packets, exception lists, and trend analyses with recommended actions
• Manage vendor and consultant performance (design, construction, specialty, and technology partners), including onboarding, scope and contract compliance, and capacity and delivery risk
• Own the vendor KPI scorecard and feedback sessions across financial, schedule, safety, and quality; define target and preferred thresholds, confirm the system of record for each measure, and consolidate the data into a consistent, trusted scorecard