Operations Manager

About This Role

This Operations Manager role is within the National Service & Solutions (NS&S) organization, which focuses on delivering high-quality care for clients and internal partners in complex situations. The manager will lead a segment or small operations unit, focusing on problem resolution, compliance, and process improvement, while overseeing day-to-day activities and managing budgets.

Responsibilities

• Forecast and manage staffing levels and capacities
• Provide effective coaching and constructive feedback to drive Operational Excellence
• Apply knowledge of end-to-end processes and ensure adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develop and analyze procedures to enhance unit and/or product-related activities
• Oversee budget and expense management, reporting, and forecasting
• Oversee day-to-day activities of employees, including executing transactions

About the Company

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection, driving Responsible Growth and delivering for clients, teammates, communities, and shareholders. The National Service & Solutions (NS&S) organization specializes in situations requiring compassionate care, high attention to detail, management of high risks, and adjustments for unique product or situation combinations, using a call center/contact center structure to engage with external clients and Financial Centers nationwide.