Operations Manager

About This Role

This Aviation Operations Manager role is responsible for the client facilities and personnel under their supervision, ensuring professional and quality service. The role also involves compliance with safety, quality, and regulatory standards, and realizing the planned profitability of responsible accounts.

Responsibilities

• Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements
• Maintain positive relationships with client representatives
• Control costs to ensure profitability of area of responsibility
• Ensure clients receive accurate invoices in a timely manner and follow up on payment of all invoices
• Responsible for and/or the oversight of the recruiting, hiring, and training of all employees in the area of responsibility, ensuring this is done in accordance with established procedures and in a cost-effective manner
• Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards
• Ensure that Duty Managers and Supervisors are properly trained and understand their assigned duties
• Monitor compliance with contractual and regulatory requirements in area of responsibility
• Ensure that payroll is prepared and transmitted in an accurate and timely manner
• Ensure that any injuries, incidents, accidents, etc., are documented, reported, and processed appropriately
• Monitor the safety program within the area of responsibilities and communicate with Safety Quality Managers on a frequent basis to ensure compliance with all Company safety standards
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Requirements

• Demonstrated leadership experience in maintenance or facility operations
• Strong computer proficiency (Microsoft Office Suite required; CMMS experience preferred)
• Experience tracking, documenting, and analyzing operational data
• Excellent communication, organizational, and problem-solving skills
• Proven ability to manage multiple priorities in a fast-paced environment

Nice to have:

• Experience in industrial or manufacturing environments
• Prior operations management experience overseeing multi-disciplinary maintenance teams
• Experience supporting 24/7 operations

Benefits

• Comprehensive benefits package