Operating the company's facilities is the core of this management role, which involves both community outreach and financial performance. The position suits a leader who can ensure compliance with company policies, provide supervision and development opportunities for associates, and drive exceptional customer service standards.
Responsibilities
Initiate, direct, and participate in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community
Establish and maintain relationships with key individuals or groups in the community
Represent the company to various external organizations
Champion company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community
Ensure compliance with company policies and procedures by holding hourly associates accountable
Analyze and interpret reports
Implement and monitor asset protection and safety controls
Maintain quality assurance standards
Oversee safety and operational reviews
Develop and implement action plans to correct deficiencies
Provide direction and guidance on executing company programs and strategic initiatives
Provide supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates
Assign duties
Evaluate performance and provide recognition
Set clear expectations
Communicate expectations consistently and effectively
Promote a belonging mindset in the workplace
Provide tour-to-teach feedback to ensure business goals are achieved
Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model
Manage and support customer service initiatives
Ensure customer needs, complaints, and issues are successfully resolved
Develop and implement action plans to correct deficiencies
Provide process improvement leadership to ensure a high-quality customer experience
Assist store manager in driving the financial performance of the facility by ensuring that sales and profit goals are achieved
Review and evaluate Profit/Loss statements
Assist the management team in controlling expenses to ensure they are indexed to sales
Develop and implement plans to correct any deficiencies in financial performance
Participate in analyzing economic trends and community needs for budget forecasting
Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Support plans and initiatives to meet customer and business needs
Identify and communicate goals and objectives
Build accountability for and measure progress in achieving results
Identify and address improvement opportunities
Demonstrate adaptability and promote continuous learning
Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans
Utilize and support the Open Door Policy
Provide direction and guidance on applying these in executing business processes and practices
Build high-performing teams, embrace differences in people, cultures, ideas, and experiences
Create a workplace where associates feel seen, supported, and connected through a culture of belonging
Create opportunities for all associates to thrive and perform
Work collaboratively, build strong and trusting relationships
Communicate with impact, energy, and positivity to motivate and influence
Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments
Maintain and promote the highest standards of integrity, ethics, and compliance
Model the company values to support and foster the culture
Hold oneself and others accountable
Support the company's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around (e.g., creating a sense of belonging, eliminating waste, participating in local giving)
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent
Deliver results while putting the customer first
Consider and adapt to how, where, and when customers shop
Apply the EDLP and EDLC business models to all plans
Make decisions based on data insights and analysis
Balance short and long-term priorities
Consider customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans
Display curiosity and a desire to learn
Take calculated risks
Demonstrate courage and resilience
Encourage learning from mistakes
Drive continuous improvements
Adopt and encourage the use of new technologies and skills
Support others through change
Requirements
2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)
Nice to have:
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Benefits
Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U, a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, including high school completion to bachelor's degrees, English Language Learning, and short-form certificates (tuition, books, and fees completely paid for by the company)
Important Details
Additional compensation for certain positions may include: Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges)
This job has an additional differential to meet legislative requirements, where applicable.
About the Company
At Walmart, the company offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. The company and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
The world’s largest omnichannel retailer has big ideas and a bright future.
