This Operations Manager role involves overseeing daily operations, ensuring compliance with company policies, and driving financial performance within a facility. The position focuses on community engagement, associate development, and maintaining high customer service standards, contributing to the overall success and ethical conduct of the business.
Responsibilities
Initiate, direct, and participate in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community
Establish and maintain relationships with key individuals or groups in the community
Represent the company to various external organizations and champion company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community
Ensure compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls
Maintain quality assurance standards, oversee safety and operational reviews, develop and implement action plans to correct deficiencies, and provide direction and guidance on executing company programs and strategic initiatives
Provide supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates
Assign duties, evaluate performance, and provide recognition, setting clear expectations and communicating them consistently and effectively
Promote a belonging mindset in the workplace and provide prompt feedback to ensure business goals are achieved
Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model
Manage and support customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved
Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience
Assist store manager in driving the financial performance of the facility by ensuring that sales and profit goals are achieved
Review and evaluate Profit Loss (PL) statements, assisting the management team in controlling expenses to ensure they are indexed to sales
Develop and implement plans to correct any deficiencies in financial performance and participate in analyzing economic trends and community needs for budget forecasting
Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders
Support plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives
Build accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
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Tailored applications submitted
Provide supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace
Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans
Utilize and support the Open Door Policy and provide direction and guidance on applying these in executing business processes and practices
Build high-performing teams, embrace differences in people, cultures, ideas, and experiences
Create a workplace where associates feel seen, supported, and connected through a culture of belonging
Create opportunities for all associates to thrive and perform
Work collaboratively, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence
Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments
Maintain and promote the highest standards of integrity, ethics, and compliance, modeling the company values to support and foster our culture
Hold oneself and others accountable, support the company's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent
Deliver results while putting the customer first, considering and adapting to how, where, and…
Important Details
Contract: Regular/Permanent Position
About the Company
This company champions company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
The world’s largest omnichannel retailer has big ideas and a bright future.
