Operations Manager

About This Role

Operations managers who are commercially focused, people-driven, and passionate about delivering excellence will find this a high-profile operational role. This pivotal position involves overseeing site operations, ensuring compliance, service excellence, and meeting KPI and SLA targets, while leading warehouse teams and building strong customer and depot relationships.

Responsibilities

• Lead, recruit, train, and develop Team Leaders and warehouse colleagues, driving performance and succession planning
• Ensure compliance with Health & Safety standards, UK regulations, company policies, and all required training requirements
• Create and maintain a safe, engaged, and productive working environment, ensuring clear communication across all teams
• Build strong relationships with internal and external customers, identifying opportunities to improve operational performance and service delivery
• Oversee workforce administration, including time and attendance, payroll processes, resource planning, and operational issue resolution, while supporting wider business needs

Requirements

• Senior management experience within logistics, supply chain or a similar process-driven operational environment (e.g. automated, manufacturing in a food/pharmaceutical/white goods/e-commerce environment or warehousing)
• Excellent colleague management/leadership skills, ideally with experience in a unionised environment
• Excellent communication and influencing capability, with a data-driven approach to decision-making
• Solid understanding of compliance, legislation, audit requirements and operational governance
• Experience delivering continuous improvement (Lean, Six Sigma, CI) and driving operational excellence
• Technology savvy – familiar with WMS, SAP, MS Office and automated environments

Benefits

• 25 days annual leave plus bank holidays
• Company sponsored pension scheme
• Private medical & dental insurance
• 24/7 online GP service
• Life assurance
• Fully comprehensive employee assistance programme
• Access to MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more

Important Details

• Schedule: Monday to Friday, 08:00 – 16:00, with some flexibility required
• Contract: full-time, permanent

About the Company

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. They help customers manage their goods most efficiently using their technology and services. GXO's greatest strength is its global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.