Operations Manager

Essential Functions and Primary Duties

Executive Level Administrative Support

• Coordinate and deliver high quality executive administrative support to senior leaders of the Boston office including but not limited to – coordinate and manage office meetings, appointments, agenda preparation, meeting logistics and related needs.
• Manage complex calendars and scheduling for office and executive leaders, including coordination of meetings across multiple time zones and prioritization of requests.
• Prepare, edit, and format business documents, spreadsheets, presentations, including PowerPoint as well as other materials as required.
• Coordinate travel arrangements, prepare and process expense reports, and track reimbursements per firm policies.
• Handle all matters with discretion and confidentiality.

Office Operations Supervision

• Supervise administrative staff, including reception and mailroom personnel.
• Oversee day-to-day operational functions and administrative services, including facilities/office maintenance, mail distribution, supplies and equipment management and office logistics.
• Evaluate and recommend process improvements to enhance operational efficiency and service improvements.
• Analyze and advise management on office space capacity and utilization, support office initiatives, maintain internal trackers and implement improvements to administrative workflow, processes and tools.
• Manage vendor relationships and service contracts, including performance.
• Contribute to a positive, collaborative, and solutions-oriented team culture.

Preferred Qualifications

• Minimum of 5 years’ administrative or executive assistant experience with increasing responsibility, preferably in a professional services or corporate environment; experience supporting public accounting professionals is a plus.
• High proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); experience with expense and travel management systems is a plus.
• Strong organization, time management, multitasking, and prioritization skills.
• Ability to work effectively in a fast-paced, dynamic environment and adapt to shifting priorities; willingness to work extended hours when necessary.
• Proven ability to handle sensitive information exercising discretion with confidential information.
• Excellent verbal and written communication skills; including strong business and professional writing, editing, and proofreading capabilities.

Minimum Qualifications

• High School diploma or GED required.
• 2 years of management experience.
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally.
• Exceptional customer relations skills.
• Excellent interpersonal skills.
• Proven ability in negotiating solutions within an office environment.
• Experience in developing procedures resulting in attaining optimum business efficiencies.
• Proficient use of applicable technology.