About This Role
This operations manager role involves leading a multi-station production department, ensuring high efficiency in fulfillment, customer care, and technology solutions. It encompasses managing inventory, overseeing the production process from order intake to delivery, and maintaining quality. The ideal candidate will foster continuous improvement and a lean culture within the department.
Responsibilities
- Lead and direct the Fulfillment Operations Group to achieve key goals in order processing and delivery, quality assurance, inventory management, purchasing, cost management, process layouts, process improvements, and employee training and development
- Work with the Site Director to influence corporate strategic plans
- Work with functional leaders within the company to ensure compliance with company policy and procedures
- Ensure that the facility is compliant with Federal, State, and local ordinances, laws, and regulations
- Ensure that safety is always a strong part of the culture and environment within the facility
- Obtain annual, monthly, and daily goals for various productivity and quality levels
- Lead the Fulfillment group to operate in a cost-effective and competitive manner while driving continuous improvement
- Manage, train, and develop the facility managers and supervisors in hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints, and resolving problems or removing obstacles
- Actively contribute to the development of direct reports
- Take full work week responsibility for clients (including second shift and weekend/donut shifts if applicable)
- Lead the Individual Performance Management program for the area
- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
- Promote and develop a culture of continuous improvement within the value stream
- Deliver productivity and improvements in line with KPIs
- Own lean process improvement and CI initiatives
- Ensure all training and skills development programs, along with all Standard Operating Procedures (SOPs) within the value stream, are up to date and maintained
- Promote a culture of high accountability, engagement, and associate empowerment
- Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs
- Manage the budget for the value stream
- Perform all other duties assigned by the Site Director
Requirements
- High School Diploma or GED required
- Bachelor's degree strongly preferred
