Operations Manager

About This Role

Leading supervisors, drivers, and support personnel to ensure the effective execution of transportation services and accurate record-keeping is the core of this Operations Manager role. Reporting to the Terminal Manager, this position oversees the day-to-day activities of the Operations Team, including Dispatch, Drivers, and supporting staff, focusing on optimal operational efficiency and exceptional customer service.

Responsibilities

• Assist in interviewing, training, developing staff skill sets, and coaching for all support staff and drivers within their area of responsibility
• Schedule and communicate with staff, including drivers and equipment resources
• Ensure 24-hour shift coverage
• Assist Dispatchers or front-line supervisors in troubleshooting and resolving day-to-day issues and activities
• Monitor service levels to ensure customer expectations are met or exceeded
• Ensure Dispatchers and Drivers have the necessary tools to perform their job functions
• Ensure all required skills training is in place based on the requirements of each customer
• Act as primary operations point person for any billing/payroll issues for accounts within their area of responsibility

Requirements

• 2-3 years operations management experience
• Transportation industry experience
• College diploma; or trade apprenticeship certification
• Excellent leadership and analytical skills
• Excellent verbal and written communication skills
• Ability to handle multiple projects and tasks
• Direct experience with staff scheduling in a variable work volume environment

Benefits

• Cohesive team and a positive, hard-working atmosphere
• Meaningful opportunities for career growth
• Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and core values
• Discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics
• Fun events throughout the year, like summer barbeques and driver-appreciation week
• Opportunities to give back to the communities in which the company operates by volunteering and donating to local charities

Important Details

• Dayshift: Monday to Friday

About the Company

Canada Cartage is an iconic Canadian company with over 100 years of helping companies grow and succeed in Canada. It provides national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, it is one of Canada’s largest and most trusted supply chain service providers. Founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.