About This Role
Leading operational excellence is at the heart of this role, ensuring the store runs efficiently and supports an exceptional client experience. You will lead the operations team, oversee inventory and merchandising, and coach others to perform at their best. This position suits someone passionate about retail operations and developing people.
Responsibilities
- Oversee inventory management, replenishment, and order fulfillment
- Ensure operational standards are met
- Lead visual merchandising, promotional events, and store maintenance
- Partner with the team to deliver exceptional service and contribute to achieving store goals
- Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
- Help promote a culture of openness where everyone feels empowered
- Follow company policies and help create a safe and enjoyable shopping experience for all
Requirements
- Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
- Proven ability to lead, coach, and develop teams to achieve goals
- Strong attention to detail with excellent problem-solving and organizational skills
- Effective time management and ability to prioritize in a dynamic environment
- Excellent communication and interpersonal skills
- Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
- Physically able to lift and carry up to 50 pounds as needed
Benefits
- Inclusion & Belonging: a pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored
- Comprehensive healthcare and wellbeing benefits based on eligibility
Important Details
- Schedule: 30-40 hours per week
- Be available during peak retail operations (nights, weekends, and holidays)
- Punctuality and consistent attendance
About the Company
Sephora is a beauty retailer that aims to create a community where everyone's uniqueness is celebrated, respected, and honored.
