Operations & Internal Communications Lead

• The Snap Communications team conveys Snap’s mission, vision, and values to Snapchatters, advertising partners, partners, investors, policymakers, and Snap team members
• We’re looking for an Operations & Internal Communications Lead to help our Communications organization operate at its best
• This role partners closely with the VP of Communications and senior Communications leaders to improve how the team plans, collaborates, measures, and executes across a fast-moving global organization, and plays a key role driving our company-wide internal communications program
• This role reports to the VP of Communications
• Support internal communications programs, including coordination, drafting, editing, question review, executive response planning, and helping ensure internal topics are handled with appropriate judgment and context
• Help manage measurement and reporting across social, owned channels, media, and Communications programs, including learning and managing new tools, systems, and workflows
• Explore, evaluate, and help deploy AI tools and emerging technologies that improve productivity, planning, research, drafting, and execution across the Communications team
• Oversee operational work, across planning, budgeting, reporting, materials, and executive updates, while incorporating external and internal business context
• Identify operational gaps and improve workflows, tools, and processes as the Communications organization evolves
• Stay informed on technology, business, media, and communications trends to help bring useful context and ideas to the team
• Support VP of Communications’ day-to-day operational needs, including calendar support

Benefits

• Up to 28 weeks of parental leave and return-to-work program
• Adoption, surrogacy, infertility, and fertility preservation benefits
• Backup child care coverage, center-based care support, & caregiver assistance
• Dependent Daycare Flexible Spending Account
• Lactation rooms (based on office location) and breastmilk shipping coverage
• Services to support your path to parenthood & beyond - fertility support & family planning via Carrot, SNOO, Hinge Health
• For Snap, employees taking care of loved ones with complex, chronic, or ongoing care needs (i.e. parent with Dementia, spouse with Cancer, child with Autism), your family can save time, money, & stress with Wellthy
• Short-term disability, long-term disability, basic life insurance, and AD&D insurance
• Comprehensive medical coverage, including PPO, HDHP with HSA, and HMO options
• Dental coverage, including orthodontia benefits
• Vision coverage, including frame and contact allowance and LASIK benefits
• Free membership to One Medical for primary and urgent healthcare services
• Business Travel Insurance
• Gym perks and discounts
• Team fitness classes and races
• Sports leagues
• Cooking and nutritional workshops
• Well-being reimbursement
• Unlimited access to virtual physical therapy with Anthem
• 15 sessions per year of mental health for you + dependents through Lyra
• Generous time off and leave programs. In the US, this includes the following:
• Up to 3 weeks (120 hours) of vacation time and 1 floating holiday for non-exempt team members
• 15 sick and safe days per year
• 12 paid holidays per year
• Social gatherings, team outings, and volunteering programs
• Speaker series, classes, and subscriptions to educational programs
• Meditation and yoga classes
• Snap Inc. provides a 401(k) plan that allows you to save on a pre-tax, Roth, and after-tax basis for your retirement (yes, we even have the Mega backdoor option!) Snap will also match 100% up to 3% of your contribution and then 50% on your 4th and 5th%
• Flexible Spending Accounts for healthcare, daycare and commuter
• Health Savings Account with employer contributions
• Rocket Lawyer memberships
• Financial education programs
• Snap exclusive discounts and perks
• Compensation packages that let you share in Snap’s long-term success!- The ideal candidate is highly organized, thoughtful, and adaptable, with excellent judgment and strong interpersonal skills
• They enjoy solving problems, improving how teams work, and bringing structure to complex, fast-moving environments
• This role requires strong interest and investment in understanding Snap’s business, public narrative, internal company conversations, and the evolving media and technology landscape
• Low ego, high agency, and motivated by helping teams and organizations succeed
• Strong interest in technology, business, media, public sentiment, and how Communications supports a global technology company
• Ability to balance attention to detail with flexibility as priorities evolve
• Sound judgment, strong interpersonal skills, and the ability to build trust across teams
• Exceptional organizational and project management skills with strong attention to detail
• Comfort researching and deploying new tools, systems, and workflows, including AI, measurement, and reporting platforms
• Ability to understand and apply business and communications context when supporting internal communications, reporting, planning, and executive materials
• Resourceful, proactive, and comfortable taking ownership of both operational details and broader team priorities
• Excellent written and verbal communication skills
• Experience supporting senior leaders and managing complex cross-functional initiatives
• Experience working with business, media, social, measurement, internal communications, or operational reporting workflows
• 7+ years of experience in operations, strategy, program management, executive support, consulting, communications, or a related field
• Demonstrated ability to improve processes, solve operational problems, and build scalable ways of working
• BS/BA degree or equivalent years of experience