Operations integrations consultants ensure that projects transition successfully into regular operations through a focus on operational readiness, governance, and support integration. This role suits a candidate with strong experience in production support environments, operational readiness reviews, support model onboarding, and business continuity planning. You will drive operational excellence by establishing support frameworks, validating operational processes, and enabling seamless knowledge transfer to support teams, working closely with engineering, operations, and business stakeholders to ensure smooth operational transitions and long-term service stability.
Responsibilities
Lead Permit to Operate (PTO) assessments and Operational Readiness Reviews (ORRs) to ensure applications and solutions are production-ready
Drive Application Management Services (AMS) onboarding and establish effective operational support models
Define, author, review, and validate operational runbooks for production support activities
Develop and maintain Business Continuity (BC) and Disaster Recovery (DR) runbooks to ensure organizational resilience
Establish operational governance processes, escalation frameworks, and support procedures
Facilitate operational handovers from project teams to production support teams
Lead knowledge transfer (KT) sessions and ensure operational teams are fully prepared to support new solutions
Manage hypercare activities during project-to-operations transitions and stabilization periods
Support incident, problem, and change management processes across production environments
Identify and mitigate operational risks and ensure adherence to governance standards
Enable disconnected-mode operations and establish strategies to maintain service continuity during outages and network disruptions
Collaborate with engineering, infrastructure, security, and operations teams to ensure operational requirements are addressed throughout the project lifecycle
Monitor operational readiness metrics and continuously improve transition and onboarding processes
Drive stakeholder alignment and communication throughout operational transition initiatives
Requirements
10 to 16 years of overall IT experience with significant exposure to production support and operational governance environments
Strong experience leading Permit to Operate (PTO) assessments and Operational Readiness Reviews (ORRs)
Deep understanding of Application Management Services (AMS) onboarding and support operating model implementation
Proven experience authoring, reviewing, and validating Operations, Business Continuity (BC), and Disaster Recovery (DR) runbooks
Experience managing production support environments, service operations, and operational governance processes
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Strong knowledge of incident management, problem management, change management, and service transition frameworks
Hands-on experience establishing escalation management procedures and support governance models
Proven ability to lead knowledge transfer activities and hypercare support for large-scale programs
Understanding of operational resilience, business continuity planning, and disaster recovery strategies
Experience working with cross-functional stakeholders across engineering, operations, infrastructure, and support organizations
Strong analytical, troubleshooting, risk management, and problem-solving capabilities
Excellent stakeholder management, communication, and presentation skills
Ability to drive operational excellence across complex enterprise environments
Familiarity with ITIL-based service management practices and operational frameworks
Experience working in large-scale enterprise transformation or modernization programs
Benefits
Benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Important Details
Experience: 10 to 16 years
Work format: hybrid work and flexible hours
About the Company
Persistent is dedicated to fostering diversity and inclusion in the workplace. Its office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
