About the role
Key Responsibilites:
- Provide virtual / call / face to face support with assistance to driver partners through the onboarding process and walk them through the app in the most efficient way possible, as well as assisting any other Ops initiatives
- Deliver high quality driver support and driver satisfaction while solving complex inbound or outbound driver issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
- Work on both phone and ticket-based cases, if relevant, and resolve escalations
Key Requirements
- Fluency in Cantonese is a must, fluency in English is preferred
- Higher education or post-secondary education
- Strong communication skills whether through phone or messaging or in-person communication
- At least 1 year experience in the customer service industry
- Preferably have front line CS experience
- Sales experience is a plus
- Ability to persuasively demonstrate product and industry knowledge to users and problem solving skills
- Strong interpersonal skills to build and maintain relationship.
Weekday dayshift: 10am-7pm
Weekend dayshift: 10am-7pm
In the near future, we may also cater weekday & weekend night shift: 2pm-11pm
營運主管 – 廣東話講者 | 應屆畢業生及有經驗者
職責 (Responsibilities)
- 以虛擬 / 電話 / 面對面形式為司機夥伴提供支援，協助完成入職流程，並以最有效率的方式引導他們使用應用程式，同時支援其他營運計劃。
- 提供高質素的司機支援及提升司機滿意度，處理複雜的來電或外撥問題，即使沒有完善的程序文件；如與業務相關，需提供外撥電話支援。
- 處理電話及工單案件（如適用），並解決升級問題。
主要要求 (Key Requirements)
- 必須精通廣東話，英語流利者優先。
- 擁有高等教育或專上教育資格。
- 具備良好溝通技巧，不論是電話、訊息或面對面交流。
- 至少一年客戶服務行業經驗。
- 有前線客戶服務經驗者優先。
- 有銷售經驗更佳。
- 能有說服力地向用戶展示產品及行業知識，並具備解決問題的能力。
- 具備良好人際技巧，能建立及維持良好關係。
工作時間 (Work Schedule)
- 平日日班：上午10時至下午7時
- 週末日班：上午10時至下午7時
- 未來可能增設平日及週末夜班：下午2時至晚上11時
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