Operations Engineer

About This Role

This Operations Engineer role focuses on supporting and managing the delivery of production systems and services, ensuring they meet operational requirements and service agreements. The position involves continuous monitoring, incident management, and coordination across teams to maintain system stability and performance. It requires proactive problem-solving and timely responses to operational challenges to support business continuity and service excellence.

Responsibilities

• Perform daily VDI administration, maintenance, and upgrades including service packs, patches, hot fixes, and security configurations
• Provide end-user support related to VDI
• Create SOPs for known issues
• Stay up to date with new Citrix, Azure, and AWS features which can be implemented for improvements and optimizations
• Provide value Adds and identify opportunities for improving performance and efficiency of Citrix DaaS environments
• Create and maintain VDI master images
• Create and maintain Machine Catalogs and Delivery Groups
• Monitor Citrix for performance and event alerts and take appropriate action
• Work extensively with Machine Creation Services (MCS) in a VDI environment
• Perform Patch Management in a VDI environment
• Implement new desktop systems according to documented plans and published change control processes
• Manage incidents, problems, and changes

Requirements

• 3 years of experience in Citrix Virtual Apps and Desktop Administration
• 15 years full time education
• Proficient in Windows Server (2012/2016/2019)
• PowerShell Scripting
• Experience with Citrix Product upgradation and Migration tasks including hotfix management
• Knowledge and experience on Active Directory, DNS, and DHCP Concepts
• Exposure and working level knowledge of working with and interfacing to global delivery teams
• Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams
• Excellent problem-solving and analytical skills
• Strong communication and collaboration abilities
• Ability to manage tasks independently and collaborate with a team
• Proactive approach to learning and adapting to new technologies
• Strong service attitude and a commitment to quality

Important Details

• Schedule: Willingness to work in a 24x7 model
• Office presence: 3 days in office

About the Company

As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing incidents, and coordinating with various teams to maintain system stability and performance. The position demands proactive problem-solving and timely response to operational challenges to support business continuity and service excellence.